Patient Billing

NAVIGATING THE BILLING PROCESS

Understanding the statements, insurance claims and bills you receive can be confusing and challenging. Our customer service representatives are available to answer your billing questions Monday through Friday, 9 a.m. to 5 p.m. Call 833-961-2458 or email us at billing@holycrosshealth.org.   

Online Bill Pay

You can view and pay bills through MyChart, as a guest or through your portal. Learn more about MyChart with our Frequently Asked Questions. For your convenience, we accept Visa, MasterCard, Discover and American Express for payment. 

Payment and Collections Policy

We ask that you provide current insurance information to our front desk staff at each appointment. Claims and billing issues can often be prevented if we have your current insurance information on file.

If you receive a statement from Holy Cross Health that shows no insurance payments or adjustments, please call our Billing department at 833-961-2458. Be sure to read all messages on your statement that include important updates about your account. Please note that insurance companies have specific time limits for filing claims. If we are unable to submit or resubmit your claim in time, you may be responsible for the balance.  

Accounts are considered past due thirty (30) days from the date of the first statement. If you are unable to pay your balance in full within 30 days, please contact our Billing department at 833-961-2458, Monday through Friday from 9 a.m. to 5 p.m.