MyChart

MyChart provides personalized and secure online access to your health records and helps you manage and receive health information. With MyChart, you can:

• View test results.
• Request prescription refills.
• View bills and set up payment options.
• Review after-visit summaries and instructions from recent office visits or hospital stays.
• Schedule and view future appointments, including virtual video visits.
• Communicate securely with your doctor and care team.

Primary care patients of Holy Cross Health Centers and Holy Cross Health Partners will also be able to:

• Confirm your appointment, complete pre-visit paperwork and electronically check in before your visit.
• Be added to a waitlist to be notified of earlier appointment openings.

No. MyChart is a free service for our patients.

At your next doctor’s visit, request a MyChart instant activation link, valid for 14 days, via text or email. You can also use an activation code found on your After-Visit Summary sheet or Billing Correspondence. To register, go to mychart.trinity-health.org and enter the activation code. 

Trinity Health also offers self-service sign-up for those without an activation code. Download this step-by-step guide to get started (also available in Spanish). Please note, enter your personal information to match what we have in our system, exactly as it appears in our records.

If you need assistance with registration or login, please call the MyChart Support Line at 301-754-7363.

This video will guide you in setting up MyChart on your mobile device. The process is similar for your computer.

Your computer or mobile device (iOS or Android) must connect to the Internet, and you will need an up-to-date browser such as Google Chrome, Microsoft Edge, Safari or Firefox. Use of Internet Explorer is not recommended.

Patients aged 12 years or older can create a MyChart account. Individuals aged 12 to 17 must have parental or guardian consent or be an emancipated minor.

If your MyChart account is with a different healthcare system or provider, you will need to create a new account specifically for Holy Cross Health. However, you can link your accounts with other organizations that use MyChart.

Yes, you may obtain proxy access to a family member’s records, depending on your relationship. Proxy access allows a parent, guardian or power of attorney to log in to his/her personal MyChart account and connect to information regarding his or her family member.

• To request access, download and complete the MyChart Patient Proxy Consent Form (also available in Spanish).
• Primary care patients of Holy Cross Health Centers and Holy Cross Health Partners must submit the Proxy Consent Form in person.
• Hospital patients can email or fax the form to:
  • HIMReleaseofInfo@holycrosshealth.org
  • 301-754-7175 for Holy Cross Hospital
  • 301-557-5551 for Holy Cross Germantown Hospital

Holy Cross Health is part of Trinity Health, one of the largest multi-institutional Catholic healthcare delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 92 hospitals, 18 clinically integrated networks, 13 PACE centers, and 100 continuing care locations. Trinity Health is investing in people, technologies, and facilities locally, and connecting top medical teams nationally to deliver the quality care you deserve.

MyChart provides a summary of your health information based on your doctor’s entries in your portal. You can view future and past appointments, test results, current health issues, your medications, allergies, immunizations, and medical history. Note: Some features are available only to primary care patients of Holy Cross Health Centers and Holy Cross Health Partners.

MyChart provides an easy way to ask your Holy Cross Health primary care doctor basic, non-urgent questions via secure electronic messaging. You can also request medication refills without having to call or visit the office. Primary care patients also have access to convenient health reminders for preventive screenings such as mammograms or prostate exams, helping you be a more active partner in maintaining and improving your health.

This video highlights numerous helpful features of your MyChart portal.

Yes. With MyChart Bill Pay, you can make secure payments. You will receive a payment confirmation message in the MyChart message center. You do not need a MyChart account to pay your bill. You can pay as a guest from the MyChart page.

Please note: Your bill may not include fees from your surgeon, anesthesiologist or professional services billed by other physicians and providers. Typically, you will be billed separately for those services.

No, there is no charge to use the MyChart Bill Pay functionality.

Your provider will have access to your entire medical record. If you have a current patient portal account with Holy Cross Health, some of your historical health information has been transferred to your MyChart account over time and will be visible to you.

You may request medical records by completing and submitting an Authorization for the Release of Medical Information form (also available in Spanish). Completed forms can be emailed to HIMReleaseofInfo@holycrosshealth.org. Please note there may be a fee for providing copies of your medical record.

Your name and email address will be treated with the same care and privacy as your health records and will never be sold or provided to anyone else. MyChart complies fully with federal and state laws related to privacy.

The MyChart Support Line, 301-754-7363, is available to answer your questions and assist with access seven days a week, from 7 a.m. to 7 p.m. Eastern Time (including holidays).

Visit the Frequently Asked Questions section of MyChart to find answers for additional questions.