FAQ

MyHolyCrossHealth offers patients personalized and secure online access to portions of their medical records. It enables you to securely view information about your health. With MyHolyCrossHealth, you can view:

• Reason for hospitalization
• Care team Procedures performed during admission
• Current and past problem list
• Current medication list and medication history
• Current medication allergy list and medication allergy history
• Vital signs at discharge
• Laboratory test results
• Summary of care
• Care plan
• Discharge instructions

MyHolyCrossHealth is a free service offered to our patients.

Patients who wish to participate will be issued an invitation during their hospital visit. To create the invitation, we will ask you to provide your email address. A valid picture ID is required to verify your identity. This invitation will be emailed to you and will enable you to log in and create your own user name, password, and set up your security questions.

Patients may also self-register for an account and follow these instructions:

• Verify your identity by entering your legal first name, legal last name, and date of birth.
• Verify your email address and set up a username and password.
• Select three security questions. Be sure to supply answers that are not easy for others to guess or discover.
• If your first name, last name, and date of birth that was used for registration matches an existing patient record, a PIN will be sent to your phone that you'll need to enter online to verify your identity.
• Once your identity is verified, you'll be able to access your patient record.

Yes. The “patient portal” system used by some doctors and MyHolyCrossHealth are separate and distinct systems that do not at this time “talk” to one another. Note: MyHolyCrossHealth can only assist patients with health information related to their hospital stay.

Your test results will be viewable in MyHolyCrossHealth immediately after the results are put into your health record. The following test results are currently not available to view in MyHolyCrossHealth: tests indicating pregnancy; sexually transmitted diseases or HIV; hepatitis serologies; and tumor markers.

Tests of a very sensitive nature are not released to MyHolyCrossHealth.

You should call the technical support line at 301-754-7363 or email patientportal@holycrosshealth.org.

Yes. Under Account Settings, select "change settings with Cerner Health," and select the Health Record tab to add your personal information. This information is for your own reference and will not be part of your hospital medical record. You may share this self-entered information by selecting "Share This Record." To return to MyHolyCrossHealth, click on "Return to MyHolyCrossHealth."

You can now access the medical records of a loved one in order to help manage their care.

• To access your medical records, both you and your proxy must create new accounts with the Hospital Patient Portal at this link and then establish your proxy relationship.

To create your new account you must:

• Verify your identity by entering your legal first name, legal last name and date of birth.
• Verify your email address and set up a username and password.
• Select three security questions. Be sure to supply answers that are not easy for others to guess or discover.
• If your first name, last name and date of birth used for registration matches an existing patient record, a screen will prompt you to send for a PIN to your phone and this will let you enter it online to verify your identity.
• Once your identity is verified, you'll be able to access your patient record.

Once you have created your MyHolyCrossHealth accounts, you can establish a proxy relationship by:

• Obtaining the proxy's user ID.
• Going into the proxy dashboard in your Hospital Patient Portal account.
• Select the Grant Proxy Access button
• Asking for proxy access and submitting the proxy's user ID. This will send a notification to the proxy and allowing them to accept this request.

You and your spouse will have separate accounts in MyHolyCrossHealth.

Click the "Forgot password" link on the sign-in page to reset your password online. You may also call 301-754-7363 to request a new, secure password.

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure invitation process, personal IDs and passwords. Each person controls their password, and the account cannot be accessed without that password. Furthermore, MyHolyCrossHealth uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyHolyCrossHealth.

MyHolyCrossHealth is owned and operated by Holy Cross Health and Cerner Corporation. It is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyHolyCrossHealth.

We aim to protect the privacy and security of your information. While logged into MyHolyCrossHealth, if your keyboard remains idle for 20 minutes or more, you will be automatically logged out of MyHolyCrossHealth. We recommend that you log out of your MyHolyCrossHealth session if you need to leave your computer for even a short period of time.

You need access to a computer or mobile device connected to the Internet and an up-to-date browser.

MyHolyCrossHealth patient portal has completed a security update. This update provides you with a better user experience and enhanced security when accessing your medical information online. Please note that there have been no security breaches with your current account.

We invite you to re-register your patient portal account and follow these instructions: Verify your identity by entering your legal first name, legal last name and date of birth. Verify your email address and set up a username and password. Select three security questions. Be sure to supply answers that are not easy for others to guess or discover. If your first name, last name, and date of birth that was used for registration matches an existing patient record, a PIN will be sent to your phone that you'll need to enter online to verify your identity. Once your identity is verified, you'll be able to access your patient record.

The applications listed below are already connected to our health records. Please check back here as applications are added regularly. Apple Health Records Coral Health These mobile apps give you the ability to view some of your medical records (or someone else’s records, where you have proxy rights) on a smartphone or tablet. Please complete this form for assistance with connecting to your phone app.

To access your record online (or someone else’s where you have proxy rights) you need a patient portal account that is linked to Holy Cross Health. If you do not have access, please sign up to create an account.