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Holy Cross Health complies with federal civil rights laws. At Holy Cross Health, no person shall on the grounds of age, race, ethnicity, religion, culture, language, physical and mental disability, socioeconomic status, sex, sexual orientation, or gender identity and expression be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any care, services or admission.
To best serve our diverse patients and their families, Holy Cross Health is dedicated to providing interpretation services and to increasing cultural awareness and sensitivity among health care staff.
In recognition of the diversity of the community it serves, Holy Cross Health employs a manager of multicultural services whose job is dedicated to interpretation services and cultural awareness and sensitivity within our departments.
Holy Cross Health utilizes a telephonic interpretation system to connect with specially trained medical interpreters in 200 languages. Additionally, an employed Spanish- and French-language interpreter and approximately 165 employee volunteers, who represent 65 world languages, provide interpretation services on behalf of patients, family members, physicians and other staff. Sign language interpretation also is available. To complement our various modalities for interpretation, Holy Cross Health staff also has access to numerous resources that enhance communication and promote interaction among patients and their health care providers. If you need these services, please notify your nurse.
Assistive devices for the hearing and visually impaired are available upon request through your nurse.
If you believe that Holy Cross Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the following individuals:
Holy Cross Hospital:Carolyn Williams, director, Customer Relations, 1500 Forest Glen Rd., Silver Spring, Md., 20910, 301-754-7495 (phone), 301-754-7406 (TTY), 301-754-7494 (fax), email@example.com. You can file a grievance in person or by mail, fax or email. If you need help filing grievance, Carolyn Williams, director, Customer Relations, is available to help you.
Holy Cross Germantown Hospital:Doug Ryder, president, 19801 Observation Drive, Germantown, Md., 20876, 301-557-6020 (phone), 301-557-7406 (TTY), 301-557-5571 (fax).
Holy Cross Health Centers:Marlene Printz, vice president of Community Care Operations, Holy Cross Health Network, 1500 Forest Glen Rd., Silver Spring, Md., 20910, 301-557-1888 (phone), 301-754-7406 (TTY), 301-754-7172 (fax).
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201, 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Holy Cross Hospital: 301-754-7000 | Holy Cross Germantown Hospital: 301-557-6000
© 2016 Holy Cross Health
Holy Cross Hospital | Holy Cross Germantown Hospital