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Registration & Discharge

Pre-Registration
If you have an upcoming appointment at Holy Cross Hospital, you can save time once you arrive at the hospital by filling out our Online Pre-Registration Form. Please submit our online form at least five to seven days in advance of your arrival. If your scheduled visit is within five to seven days, please call our Registration department at 301-754-7196 as soon as possible to register.

Important Information for Expectant Mothers:
If you are planning to deliver your baby at Holy Cross Hospital, we recommend that you pre-register a few months in advance of your expected due date. Please note that most insurance plans require pre-authorization for your admission for the delivery of your baby. Check with your employer's benefits office or insurance company customer service representative to make sure that you have met their notification requirements. Learn more about our Maternity Services.

About Registration
If you are unable to pre-register ahead of your appointment at the hospital, be sure to allow extra time to complete the registration process when you arrive at the hospital. Be sure to bring your insurance cards with you.

If you are scheduled to arrive at the hospital between 6:30 a.m. and 8 p.m., please register and/or check-in at the hospital's main lobby.

If you are scheduled to arrive at the hospital between 8 p.m. and 6:30 a.m., please register and/or check-in at the hospital's Emergency Center.

About Discharge
The units have different checkout times. Please check with your nurse to find out the checkout time on your unit. Please arrange for transportation home by the checkout time on the day of your discharge.

Billing
When your physician discharges you, you or a family member will be directed to the cashier located in the main lobby. Payment of deductibles and self-pay balances is expected before discharge.

Managed Care Guidelines
Please review this information regarding the hospital's Managed Care requirements for non-covered services.

Discharge Assistance
Staff members are available to assist with discharge needs.

Social Services/Discharge Planning
Social workers and Holy Cross Hospital staff are here to help you plan for in-home or extended care facility arrangements.

For more information about discharge planning, call 301-754-7470.

After Discharge
The customer relations department is available Monday through Friday from 9 a.m. to 4 p.m.

To ask a question, please call 301-754-7680 or email billing@holycrosshealth.org.

 

 

 

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