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Holy Cross Hospital's Customer Service department is available to help patients and community members with hospital billing questions. Customer Service representatives are available Monday through Friday from 9 a.m. to 4 p.m. by calling 301-754-7680 or emailing billing@holycrosshealth.org.
Holy Cross Hospital is committed to being the most trusted provider of healthcare in our community. That involves a commitment to provide accessible services to individuals who are uninsured or underinsured and do not have the resources to pay for necessary care. In addition, Holy Cross Hospital provides urgent or emergent care to all patients regardless of ability to pay.
Please find below important financial and health insurance assistance information.
Holy Cross Hospital Patient Information Sheet
This document provides information regarding the hospital's financial assistance program, patient rights, responsibilities and obligations, as well as some frequently requested phone numbers.
Charge Estimates
If you would like to request estimated prices for the clinical services of the hospital, contact our Financial Counseling Department at 301-754-7195.
Questions About Bills
If you have questions about your bill or would like to request an itemization of the charges associated with the service you have already received, contact a customer service representative at 301-754-7680 or email billing@holycrosshealth.org.
Secure Online Bill Payment
Patients may pay hospital bills online using our secure online bill payment system. After a payment is submitted online, a Holy Cross Hospital Patient Financial Services representative will process the payment and the payer will receive an e-mail notification that they payment has been received.
If you have questions about online bill payment, contact a customer service representative at 301-754-7680 or email billing@holycrosshealth.org.
The Holy Cross Hospital Financial Assistance Program
Holy Cross Hospital is committed to being the most trusted provider of health care services in our community. That involves a commitment to provide accessible services to individuals who do not have either the personal resources to pay for necessary care or eligibility to qualify for programs that would provide coverage (Medicaid, M-CHIP, MHIP, etc.).
Holy Cross Hospital has a financial assistance program that offers free or discounted services to patients who qualify. Applications and information are available through the financial counselors, cashiers and in patient registration areas. Your hospital bill will not include fees charged by non-hospital-employed physicians. These fees will appear on separate bills, sent to your home, from the physicians who perform the services.
For more information, please call our financial counselors at 301-754-7195.
The Health Insurance Marketplace
When key parts of the health care law take effect in 2014, there’ll be a new way to get health insurance: the Health Insurance Marketplace. The Marketplace is designed to help individuals and families find health insurance that fits their budget, with less hassle.
The Maryland Health Insurance Plan
If you have been turned down for health insurance, have a chronic health condition, or have difficulty paying expensive premiums, the Maryland Health Insurance Plan (MHIP) may be right for you. MHIP recently reduced premiums for eligible individuals and families based on their income level.
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