Rocket Fuel
Advanced Search
Print    Email
Decrease (-) Restore Default Increase (+)
Find a Physician

Computer Use and Wireless Internet Access

We recognize that patients and visitors to Holy Cross Hospital need to stay connected with family members, friends and/or colleagues.

To accommodate this need, we have made it possible for smartphones, laptops, and other handheld devices equipped with the appropriate functionality and standard web browser to access the Internet from most areas of the Holy Cross Hospital campus using our "guestnet001" connection.

How do I connect to the Internet?

  • Check to make sure your wireless Internet / WiFi software and card are correctly installed and powered on.
  • Open your Web browser - you should be connected and able to use the Internet. If not, go to the next section.

Having difficulty connecting? Here are a few things to check:

  • Make sure your device is equipped with a WiFi compliant 802.11b / g wireless Ethernet card and a standard web browser (e.g., Internet Explorer, Firefox). 
  • The wireless network (WiFi) is not present in small pockets of the hospital. Please try connecting from another location.
  • Ensure that your SSID is set to "guestnet001." Refer to your WiFi card manufacturer's instructions on how to set the SSID. If you're using Microsoft XP, the setup process is usually automatic.
  • Ensure that Data encryption is "DISABLED" and Network authentication is set to "OPEN."
  • Make sure that the connection is configured for INFRASTRUCTURE mode. (Note: Ad-Hoc mode will not work.)
  • If any changes were made in the steps above, you may need to restart your computer and Web browser.

Terms and Conditions

Proper Use

  • Courtesy of others will be observed, including turning off sound and using headphones when requested.
  • Parents or guardians are responsible for supervising children's use of the Internet while in the hospital.
  • Physicians may deem it necessary to limit computer usage while a patient is receiving treatment.
  • Due to Holy Cross Hospital's security policies, streaming video and audio sites like You Tube, file transfer access, etc., will be inaccessible via guestnet001.
  • Holy Cross Hospital blocks inappropriate Internet sites.
  • Holy Cross Hospital cannot provide smartphones, computers, or other WiFi capable devices to patients or visitors.
  • Holy Cross Hospital is not responsible for lost, stolen, or damaged devices. It is important to keep your device secure and in a safe place when not in use and when you leave your room for a test or a treatment.

Technical Considerations

  • Use of the Internet is at the owner's own risk. Holy Cross Hospital is not responsible for data errors to our equipment or any other problems that occur as a result of access to the network.
  • Holy Cross Hospital cannot guarantee level of compatibility of your device and our system.
  • Holy Cross Hospital cannot provide support services to those using guest Internet service.
  • Scheduled and unscheduled downtimes to maintain the guest network services may be necessary.
  • Network Address Translation devices are not permitted and will be disconnected and blocked from further network access.

Note: The public wireless network inside the hospital is separate from (and does not allow access to) the hospital's secure electronic medical record and other systems directly related to patient care. Also, wireless devices should never be used in critical care areas.



  Holy Cross Hospital
  Holy Cross Germantown Hospital
© 2014  Holy Cross Health | 1500 Forest Glen Road, Silver Spring, MD 20910 | 301-754-7000